Terms of Use — AIGENCE

This is a courtesy translation. The Portuguese version is the binding one and prevails in case of divergence: Termos de Uso.

1. Who we are

The AIGENCE platform (aigence.digital) is operated by WA TECH SOLUTIONS, LDA, legal entity no. 518754375, registered at Rua General Firmino Miguel, n.º 8, 5.º A, 1600-300 Lisbon, parish of São Domingos de Benfica, Portugal ("we"). Contact: aigence.digital@iluminare.eu.

2. The service

AIGENCE provides AI-assisted digital marketing services: creating strategies, artwork, copy and video, and publishing content to the client's social accounts, with support over WhatsApp and a web portal.

3. Account and eligibility

3.1. Registration requires truthful information and a valid WhatsApp number. 3.2. Account activation depends on our approval and confirmed payment. 3.3. Accounts are personal/corporate and non-transferable. 3.4. Minimum age: 18.

4. Credits and payments

4.1. Services are measured in credits (1,000 credits = €1 on a subscription, except during promotions). 4.2. Credits included in plans renew monthly; unused credits roll over for up to 1 cycle (30 days). 4.3. The credit cost of each service is listed in the platform's price menu and may be adjusted with 15 days' notice — adjustments never affect credits already purchased. 4.4. Payments are processed by Stripe; we do not store card data. 4.5. Credits are not convertible into cash; refunds follow applicable law and clause 9.

5. AI-generated content

5.1. Content is generated with the support of third-party AI models; the client reviews and approves it before publication. 5.2. After approval, the usage rights to the delivered content belong to the client. 5.3. We do not guarantee business results (reach, sales, followers). 5.4. The client is responsible for the information they provide (brands, photos, texts) and warrants that they have the right to use it.

6. Social accounts

6.1. Connecting social accounts is done through official authorization (OAuth) — we never ask for passwords. 6.2. The client may revoke access at any time, in the network itself or in the portal. 6.3. Posts are published only upon the client's approval (or on a schedule they authorized).

7. Acceptable use

It is forbidden to use the platform for illegal, defamatory, misleading or hateful content, or content that infringes third-party rights or the terms of the social networks. We may refuse requests outside the scope of marketing/design/digital work and suspend accounts in breach.

8. Availability and support

8.1. We use commercially reasonable efforts to keep the service available, with no guarantee of uninterrupted availability. 8.2. Support through portal tickets and WhatsApp during business hours (Lisbon).

9. Cancellation and refunds

9.1. Subscriptions may be cancelled at any time, effective at the end of the paid cycle. 9.2. Consumers in Portugal/EU have a 14-day right of withdrawal, except for services already rendered / credits already consumed with express consent. 9.3. We may terminate accounts for breach of these terms, refunding credits paid and not consumed.

10. Limitation of liability

To the maximum extent permitted by law, our total liability is limited to the amount paid by the client in the 3 months preceding the event. We are not liable for indirect damages, loss of profits, or actions taken by the social platforms (e.g. account blocks).

11. Changes

We may change these terms with 15 days' notice by email/WhatsApp. Continued use after the effective date constitutes acceptance.

12. Governing law and jurisdiction

Portuguese law. Courts of Lisbon, without prejudice to mandatory consumer protection rules (including for residents in Brazil — CDC where applicable). Alternative dispute resolution: consumers may turn to the Centro de Arbitragem de Conflitos de Consumo de Lisboa (www.centroarbitragemlisboa.pt) or another competent ADR body, under Law no. 144/2015.